Hiral Lakhani
Operations Leader Scaling SaaS & Marketplace Businesses to Series A
I build operating models that drive scaled growth in SaaS and marketplaces. I partner with Product, Engineering, and Sales to move strategy into execution—launching products, designing performance systems, and delivering process wins that move revenue or margins.
8+
years of experience
5x
MRR growth at Motive Year 1
150+
B2B customer launches managed
95%+
retention achieved at Motive
Experience
QUMIS
Chief of Staff — Operating partner to CEO on GTM, RevOps, compliance; scaled company 2.7x to 24 employees and shaped Series A readiness
Jan 2026–2026
Motive
Sr. Director, Strategy & Operations — Built Customer Success and Onboarding from zero, driving 5x MRR growth Year 1 and 95%+ retention
Aug 2023–Oct 2025
Angi
Senior Manager, Business Operations — Led cross-functional operational initiatives delivering $1M in annual cost savings and 30% conversion increase
Aug 2021–Nov 2022
ChowBus
Manager, Business Operations & Strategy — Led operational rollout across 28 cities, generating $800K annualized revenue
Jan 2021–Aug 2021
HomeChef
Sr. Associate, Product & Operations Excellence — Launched 3 new products across 1,200+ Kroger stores and engineered process improvements saving $2M in labor
Jan 2019–Jan 2021
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EY (Ernst & Young)
Senior Associate — Audit and assurance services
Sep 2015–Dec 2018