AI Native Operator

Operations leader who scales startups from seed to Series A. Obsessed with translating AI hype into sticky, daily operating habits

Chief of StaffDirector of OperationsAI Native OperatorChief of StaffDirector of OperationsAI Native OperatorChief of StaffDirector of OperationsAI Native Operator
8+
years in customer success & operations
150+
B2B customer launches managed
90-95%
account retention rate

Experience

QUMIS
Chief of StaffOperating partner to CEO across GTM, RevOps, compliance, and org design; scaled company from 6 to 12 employees on path to Series A.
Jan 2026–Present
MOTIVE
Head of Customer Success & OperationsBuilt post-sales org from ground up; managed 10-person team; drove 5x and 3x MRR growth in consecutive years; scaled launch throughput 5x.
Aug 2023–Oct 2025
ANGI
Senior Manager, Business OperationsLed cross-functional operational initiatives; delivered $1M annual cost savings; increased provider conversion 30%.
Aug 2021–Nov 2022
HOME CHEF
Senior Manager, Business OperationsOrchestrated launch of three new products across 1,200+ Kroger stores; engineered process improvement increasing output 35% and reducing labor costs $2M.
Jan 2019–Aug 2021
EY (ERNST & YOUNG)
Senior AssociateAudit and assurance professional in financial services.
Sep 2015–Dec 2018

Selected work

Contact

Let’s talk

hiralpatel93@gmail.com
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